Archive for the ‘ReplyButler’ Category
Thursday, April 1st, 2010
It’s not an April Fool’s joke, ReplyButler (Home Edition) really is free today. You can get it here.  The promotion word is “April”.
It’s free, but only today. Â If you want to tell a friend, better hurry.
Posted in Free, ReplyButler | Comments Off on ReplyButler is free today
Saturday, March 27th, 2010
Is it an April Fool’s joke?
Or do you really get ReplyButler for Outlook (Home Edition) for free? The Home Edition is great, because it
- writes the greeting phrase (“Dear Mr. Miller”) for you
- warns you when you forget an attachment
- includes pre-written text modules
Everybody who wants a free license should visit www.replybutler.com on the first of april. Â Don’t miss it and tell friends that might be interested beforehand. Because they won’t get anything for free afterwards… 😉
Posted in Free, ReplyButler | Comments Off on April Fool! ReplyButler for free
Friday, March 19th, 2010
The new version 3.01 of ReplyButler is available and introduces several nice new features.
Now it’s not only possible to set the subject or add attachments using a text module, but you can also add CC or BCC. As a second new feature, you can now automatically include the first line from a text file into your boilerplate text (e.g. for a personal promo code).
Administrating the text modules has become easier, too. Â Now they’re not only available as menu, but the sidebar also shows them in a tree view.
The update and all information about the program can be found on the product page: ReplyButler – Text modules for Outlook.
Posted in New Release, Outlook, ReplyButler | Comments Off on ReplyButler 3.01 – Text modules for Outlook
Saturday, March 13th, 2010
When answering customer e-mails it’s often helpful to quote URLs for more information. To avoid typos, you can use ReplyButler’s text module engine to store them nicely in menus.
And now comes the interesting part: If your website is multi-language, you can store multiple URLs (pointing to the same page, but in different languages) in the same text module. It’s still just one text module. Just one item that you have to click on. But ReplyButler knows that there’s more than one URL and will use the URL that you have entered for the language that was used in the current e-mail.
Automatically.
More info: ReplyButler.com
Posted in Outlook, ReplyButler, Trick | Comments Off on Trick: Using URLs as text modules
Wednesday, June 24th, 2009
The new ReplyButler version 2.06Â is out. We’ve made a number of changes. The biggest is probably a simple and yet powerful support for case numbers (an important feature for Outlook helpdesks). The software can append a unique case number to the subject of any e-mail that you answer. You can choose the format of the case number yourself.
Furthermore we made a number of smaller improvements like improved name recognition, faster mail handling, improved filter rules and fixes for text module handling.
For more info about the product, please refer to the ReplyButler Homepage. For registered users the update is (as always) free.
Posted in New Release, ReplyButler | Comments Off on ReplyButler 2.06 for simple helpdesks
Thursday, May 28th, 2009
ReplyButler, our tool for boilerplate texts in Outlook makes another step towards helpdesk solutions. The next release will be able to add unique case numbers (to the subject of the e-mails).
More info here about ReplyButler, boilerplate texts and Outlook.
Posted in Preview, ReplyButler | Comments Off on ReplyButler soon with case-numbers
Tuesday, March 10th, 2009
We’ve just released ReplyButler 2.05. Â The updates contains several small bug fixes and minor improvements.For example you can now remove items of the Top 10 list by right-clicking them.
For more, please refer to the ReplyButler Homepage.
Posted in New Release, Outlook, ReplyButler | Comments Off on Better Outlook boilerplate texts with RB 2.05
Monday, December 29th, 2008
We’ve just published the version 2.04 of our boilerplate text and helpdesk software. The new ReplyButler release fixes a problem that could happen with the registration of the software. Furthermore it introduces placeholders for date and time that can be used in signatures and text templates.
If you’d to have like more info about ReplyButler please visit the ReplyButler homepage.
Posted in New Release, Outlook, ReplyButler | Comments Off on Outlook boilerplate texts: ReplyButler 2.04
Monday, December 1st, 2008
We’ve just released version 2.03. And the big news is that ReplyButler is now supporting boilerplate texts (and answering phrases) in 13 languages: Danish, Dutch, English, Finnish, French, Hungarian, Italian, Norwegian, Polish, Portuguese, Spanish and Swedish.
Here’s how that looks in the program:
Furthermore there are of course some minor improvements like speedups, bug fixes and an improved name and language recognition. For registered users the update is free (as always). Please click here for more info on our boilerplate text software for Outlook.
Posted in Outlook, ReplyButler | Comments Off on Boilerplate texts in 13 languages
Wednesday, October 1st, 2008
This is the fourth part in our series of free text module templates. This time, we’re featuring text module templates that can be useful your helpdesk work, if you’re running a web shop. As usual, we can’t offer you read-made texts here since the policies and texts differ to much. But we can give you the structure: The folder names, the text names and icons that will show you the benetifs of using text modules in Outlook.
Here’s how it looks like:
If you want to give it a try, you can download the helpdesk template here.
Posted in Free, Outlook, ReplyButler | Comments Off on Text modules for your webshop helpdesk
Friday, September 19th, 2008
Today I’m showing you another text module template, this time specialized for fashion companies. The text module templates are not complete text modules libraries, but pre-organized structures to help you find your own texts and policies for your Outlook helpdesk, becauses these texts are different for each company.
Have a look:
Please give it a try and have a look at the Freeware Edition of our Helpdesk software ReplyButler.
Posted in Free, Outlook, ReplyButler | Comments Off on Another text module template for helpdesks: Fashion
Tuesday, September 9th, 2008
Today’s freebee is a collection of templates for text modules that can be useful if you’re running or hotel or inn. The templates are not ready-made texts, since every business is run on different policies. But since the general helpdesk work is the same, we’re offering a structure with folders, text headlines and icons. You only have to fill in the texts that you’d like.
This is how the template looks like:
Please visit the Outlook helpdesk page to download the template.
Tags: Helpdesk
Posted in Free, Outlook, ReplyButler | Comments Off on More text modules templates: Hotel helpdesk software
Thursday, August 21st, 2008
Since version 2.00 ReplyButler features the sidebar mode, to make it easier to insert text modules in Outlook.
The new release fixes 2 bugs in ReplyButler: one with the sidebar and another with the insertion of the text modules. So, if you had any problems with either of them, check out the version of our Outlook helpdesk software.
Posted in Outlook, ReplyButler | Comments Off on RB 2.02: Outlook as helpdesk
Friday, August 15th, 2008
A great review of ReplyButler was written by Franz Grieser for outlook-optimal.de. You can read it here (german version). Thanks Franz!
Posted in News, ReplyButler | Comments Off on ReplyButler review
Wednesday, August 6th, 2008
We’ve just published a new version 2.01of our Helpdesk software ReplyButler. The new release 2.01 has several small bug fixes. So if you had any problems with resizing the text module sidebar or with e-mails with special characters, give the new version a try.
More info on the ReplyButler Homepage.
Posted in New Release, Outlook, ReplyButler | Comments Off on Outlook as Helpdesk – ReplyButler 2.01 is out