Problems with Anti-Virus software?

(Feb. 2014)

Does your Anti-Virus software report a problem with our software? Probably just another false positive. We already had problems caused by ArcaVir, Avast, Avira, Bitdefender, F-Secure, McAfee, etc. Some of them more than once. But never a virus in our software.

If your AV scanner reports a problem, you should do 4 things:

1. Don't panic.
2. Test the file on virustotal.com or Jotti. They're free multi-engine scanners.
3. Contact your anti-virus software company regarding the false positive.
   (Often they won't even process our report, because we're not their customer.)
4. Tell us about the problems.

Thank you,

Your Easy2Sync team