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FAQ - Typical questions


Which ReplyButler versions are available?
On which platforms is ReplyButler for Gmail available?
How do I install ReplyButler for Gmail?
How do I install ReplyButler for Gmail in the iOS/Android app?
How do I use ReplyButler for Gmail?
Where does the icon appear? (Browser)
Where does the icon appear? (App)
What if the icon doesn't appear?
What if the sidebar remains empty except for a spam notice?
How do I use text modules in Gmail?
What does ReplyButler do with my data?
How do I uninstall ReplyButler for Gmail?
I want to cancel my subscription
Privacy Statement


Which ReplyButler versions are available?

There are ReplyButler for Outlook and ReplyButler for Gmail. For technical reasons these are completely separate products with different features, prices and licenses. The settings/text modules cannot be transferred automatically at the moment and the features are not identical.

On which platforms is ReplyButler for Gmail available?

ReplyButler for Gmail works with the browser version of Gmail as well as with the iOS or Android app.

How do I install ReplyButler for Gmail?

Visit the Gmail Marketplace and confirm the installation there. Then press F5 once in Gmail.

How do I install ReplyButler for Gmail in the iOS/Android app?

You can't. Instead, install it in your browser from the Gmail Marketplace. Then it will also appear automatically in the Gmail App.

How do I use ReplyButler for Gmail?

When you read an e-mail, a salutation and text modules automatically appear in the sidebar (in the app: below). Tap on the greeting phrase to create a reply mail with the greeting phrase. Or tap on a text module to add it and the greeting phrase.

Where does the icon appear? (Browser)

1. On Gmail.com on the right side of the screen when you read an email. Use the sidebar to reply to an email and immediately insert a text module. Click on the greeting to insert only it. (Or click on "..." to select another text.)


2. On Gmail.com at the bottom of the window when you write a reply.



Where does the icon appear? (App)

In the Gmail app, when answering tap the 3 dots (top right corner).

What if the icon doesn't appear?

With domain installations (GSuite) it can unfortunately take up to 24 hours until the icon appears.

What if the sidebar remains empty except for a spam notice?

When Gmail classifies a message as (possible) spam, it disables access for all add-ons. To fix this, you need to set the sender as trusted and/or train the spam filter not to classify this mail as spam.
Error message from Gmail: "Spam and suspicious messages can't be used for recommended content or actions. Try searching for messages in your inbox."
Or: "Content not available for this message".

How do I use text modules in Gmail?

  1. Install ReplyButler for Gmail.
  2. Click on the butler icon on the right in Gmail.
  3. Select the desired text module.

What does ReplyButler do with my data?

ReplyButler only accesses your e-mails as far as it is absolutely necessary for the program functions. For this purpose the sender of the current e-mail is analyzed. This happens only on the Gmail servers. ReplyButler neither transfers emails, statistics, etc. to other systems, nor does it store such information anywhere. ReplyButler does not get access to the content of your e-mails.

How do I uninstall ReplyButler for Gmail?

Gmail in Browser > ⚙ > All Settings > Add-Ons

I want to cancel my subscription

Cancel subscription ReplyButler for Gmail

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