Home»Support»ReplyButler for Gmail»Help + FAQWebsite updated: Aug 11, 2020

FAQ - Typical questions

Which ReplyButler versions are available?
There are ReplyButler for Outlook and ReplyButler for Gmail. For technical reasons these are completely separate products with different features, prices and licenses. The settings/text modules cannot be transferred automatically at the moment.


On which platforms is ReplyButler for Gmail available?
ReplyButler for Gmail works with the browser version of Gmail as well as with the iOS or Android app.


Where does the icon appear?
On Gmail.com on the right side of the screen. In the Gmail app, when answering tap the 3 dots (top right corner).


What if the icon doesn't appear?>br> With domain installations (GSuite) it can unfortunately take up to 24 hours until the icon appears.


How do I install ReplyButler for Gmail?
Visit the Gmail Marketplace and confirm the installation there. Then press F5 once in Gmail.


How do I use text modules in Gmail?
  1. Install ReplyButler for Gmail.
  2. Click on the butler icon on the right in Gmail.
  3. Select the desired text module.


How do I install ReplyButler for Gmail in the iOS/Android app?
You don't. Instead, install it in your browser from the Gmail Marketplace. Then it will also appear automatically in the Gmail App.


Where can I find ReplyButler for Gmail after the installation?
In the browser: Open an email and click on the ReplyButler icon on the right side of the screen.
App: Open an email, scroll down and click on the ReplyButler icon.


How do use ReplyButler for Gmail?
When you read an e-mail, a salutation and text modules automatically appear in the sidebar (in the app: below). Tap on the greeting phrase to create a reply mail with the greeting phrase. Or tap on a text module to add it and the greeting phrase.


What does ReplyButler do with my data?
ReplyButler only accesses your e-mails as far as it is absolutely necessary for the program functions. For this purpose the sender of the current e-mail is analyzed. This happens only on the Gmail servers. ReplyButler neither transfers emails, statistics, etc. to other systems, nor does it store such information anywhere. ReplyButler does not get access to the content of your e-mails.


Why do some mails only show 'Content not available for this message'?
Some emails are classified as 'not trustworthy' by Gmail. Add-ons are not allowed for such emails.


How do I uninstall ReplyButler for Gmail?
Gmail in Browser > ⚙ > Settings > Add-Ons


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