ReplyButler supports the PlentyMarkets system.
Configuration
Enter your data at "Configuration > Options > CRM". Use the button "test" zu verify the data.
Account
In oder to access the data, you need to create a user account in plentyMarkets under "Settings > Accounts > API".
Required rights:
| • | GetCustomers |
| • | GetShippingServiceProvider |
| • | GetOrderStatusList |
| • | GetCustomerOrders |
| • | GetCustomerDeliveryAddresses |
| • | GetCustomerNotes |
| • | SearchOrders |
Optional rights:
| • | AddCustomerNote |
Displaying data
For each e-mail the matching customer data is queried from your server and shown in the ReplyButler Sidebar. ReplyButler uses the sender's e-mail address to query the data from your plentyMarkets database. Please note that plentyMarkets only returns the orders of the last 6 weeks.
If no data was found for the e-mail address, ReplyButler checks if the e-mail contains an Amazon order number. If such a number is found, ReplyButler displays the data from this order and this customer in the sidebar.
Furthermore you may enter an e-mail address, customer number, order number or Amazon order id into the sidebar search field to query the respective data.
Cliptexts
You can use the RB-Tokens to insert data from your order system into the cliptexts.
Hotkeys
Use the hotkeys Ctrl+Shift+1 or Ctrl+Shift+2 to go from an e-mail (opened or not opened) to the respective customer or order page in your website.