ReplyButler always has a default addressing / greeting phase. Furthermore you can configure more phrases for mails...
|•||where the name wasn't recognized|
|•||where multiple recipients were found|
|•||with a certain time / time (e.g. in the morning or before Christmas)|
|•||from a certain account (e.g. an EBay account)|
|•||in a certain folder or profile|
|•||with the certain subject of sender|
All of the above is configured with "special cases". You can add and edit in them in the options on the page "phrases" with the button [...].